6. Request service
Information about the extensive request system provided to Queensland public library staff by SLQ Public Library Development - part of the Manual for Rural Libraries Queensland (RLQ) libraries.
Table of contents:
- 6.1 Submitting requests on RLQ Online Catalogue
- 6.2 Books in State Library Information Collections
- 6.3 Books not in RLQ
Registered RLQ library users can search and request items through the RLQ online catalogue at – http://www.auroracloud.com.au/OPAC/QPIL/
Every RLQ library user has a password or PIN that allows items to be reserved directly from the RLQ online catalogue.
Each library user nominates their library pickup location. A library receives the request (including PLD) and sends the book to the user’s nominated library. The receiving library then keeps the book as part of their collection. If the book belongs to any of SLQ Public Library Development special collections then it may be returned to SLQ Public Library Development, Cannon Hill, with the next exchange.
If the user does not locate a required title they can request it for purchase in the Suggestion option.
Books are supplied by State Library for a 6 week loan. It is possible to use the State Library catalogue to request items directly from State Library at Southbank without going through SLQ Public Library Development. This service is available to individual members. Public libraries in Queensland may also manage holds on behalf of individual users by logging in to OneSearch using the library’s username and password. You can email questions regarding your request to firstname.lastname@example.org
When requests are received for books held in State Library Information Collections (see Section 8.6.1), they are retrieved and despatched to you (6 weeks loan). Although most of these requests can be fulfilled, there are some categories of material which cannot be borrowed. Items in the following collections are not available to borrow: John Oxley Library and Australian Library of Art collections, LP records, electronic media including CD-ROMs and computer discs, fragile items, newspapers, reference sources, items on display. Items not available to borrow can be used at State Library or in some instances they can be copied.
If requests are received for books not held in RLQ, the system is checked to see whether they are on order. If so, reserves are placed on them and they are sent straight to you when they arrive.
Sometimes requests are made for books that are neither in RLQ stock nor on order. When this happens:
- the title may be ordered from our library supplier (if it is in print and suitable for purchase); or
- if you have indicated that you want SLQ Public Library Development to check other libraries in Australia, then we do. In cases where the book is held somewhere else, it is requested on your library's behalf through inter-library loan; or
- SLQ Public Library Development returns your request saying the item is unavailable.
6.3.1 Inter-library loan
Items may be obtained from libraries that are not part of State Library. If you wish us to check other libraries, you must complete an inter-library loan request form. Inter-library loans may take quite a while to fulfill. Make sure your borrower is prepared to wait and really does want this particular item.